They tested for bugs themselves, but if we discovered one, we’d let them know and they’d reply almost instantly. Even though we’re in Canada and they’re in Jordan, we had their team on our Slack channel so we could reach out to them at any time. Whenever we’d send them a message, they’d take care of it within a couple of hours.

I trust Optimum Partners to deliver technically, which gives me more time and energy to spend on making engagements successful from an operational, logistical, and business development perspective. 30% of my focus is now spent on ensuring that future work becomes a reality.

The most valuable thing about Optimum is that they are not simply automating scripts, but putting themselves in the mind of the consumer, navigating the site, and supporting the overall eCommerce team.

Culture is really important to us here. They’ve adopted our culture really well and showed a great deal of respect for the organization and what we’re looking for. It’s made it a nice partnership, rather than just hiring a few people to code for us.